Full terms and conditions will be published when we open our online store to direct purchases.

Items Marked Pending

We promote our eBay listings here on AntiqueFizz.com. For instance, upcoming eBay items first appear on our website and are flagged “Pending” to let you know that the item is coming up soon on eBay. If you don’t want to wait to buy it on eBay, you can use our early bird service to buy the item before we send it to eBay. Just contact us and express your interest in the item, and we’ll work with you to complete the sale.

eBay Listings

Once an item is listed on eBay’s website, and in compliance with their rules; all aspects of the transaction are conducted exclusively through the eBay website. This includes communication, bidding, Q & A, payment, shipping, returns, etc.

Shipping

Online Store. We add a flat shipping amount of $15.00 to online orders to pay for the cost of postage, insurance, and tracking of your order. If the actual shipping cost is less than $15, we refund the excess back to you. If the actual shipping cost is more than $15, we reserve the right to hold your order until you pay for the additional shipping expenses. Depending on the difference, we may choose to waive the hold on your order, and fulfill your order and absorb the difference.

eBay Listings. Shipping terms and conditions for our eBay listings are defined in the listing page. If you have any questions regarding our eBay items, please contact us using eBay’s messaging system.

Free Shipping Defined. The thing about “free shipping” is that it’s not really free. For each sale where we offer “Free Shipping” the buyer acknowledges that we have incorporated the shipping cost into the price of the product so that you don’t see a line item cost for “shipping” when you pay for your order. The buyer is still paying the cost of shipping, it just isn’t itemized on the invoice. We record the actual shipping cost of your order in case your order is returned to us for a refund (see Conditional Return Policy).

Conditional Return Policy

Important: Please do not remove our inventory labels until you are sure you are going to keep your order. We do not refund any order where our inventory labels are missing, or appear to have been removed and placed on a different item. If you need to return an item for a refund, please do so as soon as possible. The window to initiate a return closes when 14 days have passed from the delivery confirmation date.

General Policy: If for any reason you are not satisfied with your purchase, you may return your order to us at your expense within 14 days of receipt for a refund of the amount you paid for the product (less “Free Shipping”), and any applicable sales tax you paid. We do not refund shipping paid, including the “Free Shipping” amount you paid but didn’t see itemized on your original order (see “Free Shipping” above). A refund is conditioned upon, (1) the merchandise is received back in the same condition as it was sent, and (2) our inventory labels haven’t been removed from the items.

Special Circumstances: Orders damaged in transit, or inaccurately described are handled on a case-by-case basis. Depending on the circumstances, these orders may be eligible for replacement, return, refund, and/or insurance. The best way to proceed is for you to contact us as soon as possible, but no less than 14 days after the delivery confirmation date if there is a problem with your order. Describe the problem that you are having, and we’ll work with you to quickly resolve the issue. If we are at fault, we’ll settle with you for the full amount of your order (product, sales tax, shipping, etc). Just remember, do not remove our inventory labels!

Customer Returns: If you are returning items for a refund, please pack items carefully to protect them in transit. We recommend that you use USPS Priorty Mail with Insurance and Package Tracking to protect yourself against loss or damage. We are not liable for, nor can we refund orders because items are lost in transit, or damaged by the carrier.

Sales Tax

We are located in Iowa. Iowa residents are charged 7% sales tax on their purchase. Persons wishing to claim an exemption from paying sales tax may complete an exemption certificate and return it to us at the time of purchase.

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