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Our Terms and Conditions let you know what to expect when trading with AntiqueFizz.com
For your consideration, we offer our Terms and Conditions. Please do not remove our inventory label(s) from your order until you are sure that you will not be returning it for a refund.
This website is our primary sales venue. We offer secure online checkout, multiple payment options, no additional charge for shipping in the continental United States. Orders are shipped via USPS Priority Mail, Insured with Tracking unless otherwise stated on the product description page. All communications with the customer are conducted via email. We offer a conditional fourteen (14) day merchandise return policy. We no longer operate a retail location that is open to the public. We also sell some items on eBay, etc. Products are available in limited quantities. All items are sold on a first-come, first-served basis. It is our policy to treat our customers the way we would want to be treated if our roles were reversed.
Products listed in our online store are available for sale and may be added to our shopping cart. When you are ready to pay, you can do so securely via our online checkout process. If you have any questions about placing an order or need additional assistance, please contact us.
We have chosen PayPal to process payments on our website. Customers do not need a PayPal account to pay with a credit card. We accept Visa, MasterCard, American Express, Discover, PayPal, personal checks, and USPS money orders as payment for your order. If you choose to pay with a personal check or USPS money order, just print a copy of the invoice we send to you via email, and mail it to us with your payment.
Shipping within the continental United States is included free with every order. The product listing page will tell you what type of shipping is included in the price. Items shipped with Priority Mail have the added benefit of free insurance coverage. If you live in Alaska, Hawaii, the territories, or somewhere other than the US you can contact us for a shipping quote before placing your order. Unfortunately, products listed in Coins, Postcards, and Exonumia (unless otherwise stated in the product description) DO NOT ship with insurance coverage due to the added cost. We can’t keep our prices competitive and offer free Priority Mail service on these items (see next paragraph).
*Coins, Postcards, & Exonumia Orders: We do not offer free Priority Mail (insured) shipping in these categories unless your order is >/= $100.00 net (we’ll upgrade your shipping for free). Default shipping is via USPS First Class Mail WITHOUT insurance. THE BUYER assumes all risk of damage or loss of their order < $100.00 UNLESS they purchase the shipping upgrade available here. First Class shipping includes putting your item(s) in a #10 sized business envelope, sandwiched between two stiff pieces of fiber board, and mailed to you via First Class Mail without insurance. Most of the time this delivery method produces good outcomes, but we can’t guarantee your order won’t get lost or damaged in transit and won’t refund orders without insurance coverage. Some items, because of the price, may (at our discretion) be listed with free Priority Mail shipping. This variation will be disclosed on the product listing page. If you have a Priority Mail eligible item on the same order, you do not need the shipping upgrade.
We use email as the primary form of communicating with customers. Customers may contact us via our website. Although we collect phone information from customers, we will never call you to ask for personal details or payment information.
Inventory Labels: Please do not remove our inventory labels until you are sure that you are going to keep your order. We cannot refund orders when our inventory labels are missing, or appear to have been removed and placed on the same or different item.
General Policy: If for any reason you are not satisfied with your purchase, you may return your order to us at your expense within fourteen (14) days of receipt for a refund of the amount you paid for the product and sales tax you paid (if any). The cost of shipping included in the price of your order is not refundable, and will be deducted from the amount you paid when we calculate your refund. The cost of returning an order for a refund is the responsibility of the customer, except as defined below under Special Circumstances. Refunds are conditioned upon, (1) the merchandise you are returning to us is received in the same condition as it was sent, (2) our inventory labels have not been removed from the items, (3) item was not marked as Non-Returnable Merchandise on the listing page (see below).
Special Circumstances: Orders damaged in transit, or inaccurately described by us are eligible for replacement, return, full refund, partial refund, and/or insurance claim depending on the circumstances. The best way to proceed is for you to contact us as soon as possible, but no less than fourteen (14) days after the delivery confirmation date if there is a problem with your order. Describe the problem that you are having, and we’ll work with you to quickly resolve the issue. If we are at fault, or your loss is covered by insurance, we’ll settle with you for the full amount of your order (product, sales tax, shipping, etc). If there is a problem with your order, or it was damaged in transit we ask that you save the packaging material, and do not remove our inventory labels.
Customer Returns: If you are returning items for a refund, please pack items carefully to protect them in transit. We recommend that you use USPS Priority Mail with Insurance and Package Tracking to protect yourself against loss or damage. We are not liable for, nor can we refund orders because items are lost in transit, or damaged by the carrier.
Non-Returnable Merchandise: Deeply discounted items and damaged items are sometimes listed for sale. When it is disclosed on the product listing page that an item may not be returned for a refund using words like ‘all sales final, damaged, sold asis, no refund, etc.’ then these items are not eligible to be returned for a refund under any circumstances.
In compliance with eBay’s rules, all of our eBay business is conducted exclusively through the eBay website. This includes communication, bidding, Q & A, payment, shipping, returns, etc. We do not end eBay auctions early to make a sale outside of the eBay system.
Our Fixed Price listings that have been on eBay for more than four weeks may be ended (at our discretion) and the item made available for sale on our website, or sent to a local consignment auction. Our Auction listings that do not sell will either be relisted on eBay, listed on our website, or sent to the local consignment auction.
Early Bird Service
We use our website to promote listings on external websites (like eBay). We start by composing the listing on our website. When the listing is complete, we send it off to be sold on another site, and link to the external listing from our website.
While we compose these listings, you can use our Early Bird Service to buy the item before we send it someplace else to be sold. Just look for items flagged ‘Pending’ on our website. These items are eligible for purchase under this program. Click on the “Make An Offer” button on the listing page, fill out the form, and send it to us so that we know you’re interested. We’ll get back to you via email, answer any questions you have, negotiate the terms of sale with you, agree upon a price, and if we can make a deal, the item is yours before we send it to an online auction.
Early Bird Service participants are under no obligation to accept the offer we send. The offer we send is valid for 48 hours. We do not charge anything extra for this service. If you like the offer we send, all you have to do is accept the deal within 48 hours by completing the transaction. You can pay conveniently and securely with a credit card, or we’ll send you an invoice via email if paying with a personal check or USPS money order.
We treat the transaction like any other order, and it’s subject to our normal store policies with respect to shipping, tax, and returns. Early Bird Service customers can potentially save $$ by not having to bid against someone else to win the item at auction.
We are required by law to collect and remit sales tax to the Iowa Department of Revenue. Iowa residents will have 7% sales tax added to their order. If you can claim a lawful exemption from paying sales tax, you may complete an exemption certificate and send us a copy before making your purchase. Send your completed exemption certificate to us via email as a PDF file attachment with the words TAX EXEMPT in the subject line, and we’ll let you know how to proceed with a tax exempt sale. We are not required to collect sales tax from other states due to our low sales volume.
Published January 2, 2020